Didigy Group Pty Ltd
ABN
55 123 560 636
Didigy Group Pty. Ltd. (Didigy) recognises the importance of protecting the privacy of personally identifiable information collected about our customers.
Didigy, as with other companies operating in Australia, is
bound by the National Privacy Principles as set out in the Privacy Act
1988 (Cth) and the Privacy Amendment (Private Sector) Act 2000.
Didigy's collection, use and disclosure of personal
information is as follows:
What Personal Information does Didigy collect and
why?
Didigy collects personal information about you in order to
provide personalised services. The personal information you provide to Didigy will
enhance the products and services that we offer you. The type of personal
information we collect may include your name, address, telephone numbers,
information on how you use our products and services (such as the type,
date, time, location and duration of logons, messages or other fixed
and/or mobile communications, how much you spend on our services and
information on your browsing activity when visiting one of our websites)
and personal preferences. This information permits us to issue accurate
bills and also helps us develop products and plans to suit your needs.
How Didigy may use your Personal Information
The personal information you provide Didigy may be used for a
number of purposes connected with our business operations, which include:
-
Processing your orders or applications;
-
Carrying out credit checking and scoring (unless we have agreed
otherwise);
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Providing you with products and/or services requested;
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Billing you or administering your account;
-
Dealing with requests, enquiries or complaints and other customer
care related activities;
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Carrying out market and product analysis and marketing our
products and services generally;
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Contacting you about our group companies' products and services;
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Registering your details and allocating or offering you rewards,
discounts or other benefits and fulfilling any requests or
requirements you may have in respect of our and our group companies'
loyalty or reward programmes and other similar schemes; and
-
Carrying out any activity in connection with a legal, governmental
or regulatory requirement on us or in connection with legal
proceedings, crime or fraud prevention, detection or prosecution.
We may also use your personal information for purposes related to
those described above which would be reasonably expected by you. For
example, we may use your personal information to keep you informed about
features of our services or conducting analysis in order to
provide better service to you.
We will not use your information for purposes other than described
above unless we have your consent or there are specified law enforcement
or public health and safety reasons.
Sharing your Personal Information
Didigy may disclose or receive personal information or documents
about you to/from:
-
Credit providers or credit reporting agencies for the purposes
permitted under the Privacy Act;
-
Law enforcement agencies to assist in the prevention of criminal
activities;
-
Our service and content providers, resellers, dealers and agents,
or any company within the Didigy Group for purposes that are related
to providing you with a service which would be reasonably
expected.
Unless you consent, we will not disclose your personal information to
third parties, other than those who have contracted with Didigy to keep
the information confidential, or who are subject to obligations to
protect your personal information.
Links to other sites
Sometimes you may find links to third party sites on our web
pages. Please note that this privacy policy does not apply to these third
party sites.
Cookies
A cookie is a piece of text that a web site can store on your
computer to enable it to recognize you when you return to the site and to
increase security. At Didigy we first ask for your permission to store
cookies on your computer. Cookies help us to analyse visiting patterns on
our web site. It also helps us support customer relations by enabling us,
for instance, to simplify your login procedure when you want to download
software upgrades. Sometimes we use cookies to make your browsing
experience easier or to enable us to make web site usage analysis on an
aggregated level (i.e. on a non-personal, collective manner for the
purpose of tracking overall movements and visits to certain pages on our
web site, for example).
Security of your Personal Information
We will take reasonable steps to ensure that the personal
information we collect, use or disclose is accurate, complete, up-to-date
and stored in a secure environment protected from unauthorised access,
modification or disclosure.
How to access your Personal Information
Upon your request, Didigy will take reasonable steps to let you
know, generally, what sort of personal information we hold, for what
purposes and how we collect, use and disclose that information.
Upon your request, Didigy will provide access to your
personal information we hold, except in certain prescribed circumstances,
including emergency situations, specified business imperatives and law
enforcement or other public interests.
How to contact us
If you have any queries or concerns, please contact Customer Care
by e-mailing CustomerCare@DidigyGroup.com